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Privacy Policy for Ace of Panes Effective Date: May 25, 2025 Last Updated: May 25, 2025 At Ace of Panes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, or contact us directly. By using our services, you agree to the practices described in this policy. 1. Information We Collect We may collect the following types of information: • Personal Information You Provide: When you contact us, request a quote, or use our services, we may collect your name, email address, phone number, mailing address, and payment details (e.g., credit card information for transactions). • Automatically Collected Information: When you visit our website, we may collect data like your IP address, browser type, device information, pages visited, and time spent on our site. We use cookies and similar technologies to collect this data (see our Cookies section below). • Third-Party Information: We may receive information from third parties, such as analytics providers (e.g., Google Analytics), to understand how our website is used. 2. How We Use Your Information We use your information to: • Provide and improve our services, such as processing orders or responding to inquiries. • Communicate with you, including sending updates, promotional offers, or responding to your questions. • Analyze website usage to enhance user experience and optimize our services. • Comply with legal obligations or protect our rights in case of disputes. 3. How We Share Your Information We do not sell or rent your personal information. We may share your information in the following cases: • With Service Providers: We may share your information with third-party vendors (e.g., payment processors, web hosting services) who help us operate our business. These providers are required to protect your data and use it only for the purposes we specify. • For Legal Reasons: We may disclose your information if required by law, such as in response to a court order, or to protect our rights, safety, or property. • Business Transfers: If Ace of Panes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. 4. Cookies and Tracking Technologies We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us track usage patterns and preferences. You can manage cookie settings through your browser, but disabling cookies may limit some website functionality. 5. How We Protect Your Information We take reasonable steps to protect your data, such as using encryption for payment transactions and secure servers for storing information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 6. Your Rights and Choices Depending on your location, you may have the following rights regarding your personal information: • Access, update, or delete your data by contacting us. • Opt out of marketing communications by following the unsubscribe link in our emails. • Disable cookies through your browser settings. 7. Third-Party Links Our website may contain links to other sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies. 8. Children’s Privacy Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it promptly. 9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are posted indicates your acceptance of the updated policy. 10. Contact Us If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: Ace of Panes Email: service@aopwindows.com Phone: (512) 402-2971 Mailing Address: 5900 Balcones Dr Suite 100, Austin TX 78731